Privacy Policy JokerBet Malaysia

Welcome to the Privacy Policy JokerBet. At JokerBet, we take the protection of every member's personal information very seriously. This policy is designed to clearly and transparently explain how we handle your data — from the moment you register through every transaction you make on our platform.

As an online gaming platform serving users in Malaysia, we understand the importance of trust. We not only safeguard your account and funds, but also take full responsibility for the personal data you entrust to us. This Privacy Policy applies to all users accessing the website, mobile app, and any services provided by JokerBet.

We encourage you to read this document in full. If any section is unclear, our customer support team is available to help via 24/7 live chat.

JokerBet collects your personal information through several means — directly from you, automatically through platform usage, or from trusted third-party sources. The following are the categories of information we collect:

Information You Provide Directly

• Identity information: Full name, identification card number (MyKad), date of birth, and gender.
• Contact information: Email address, Malaysia phone number and residential address.
• Financial information: Bank account number, bank name, and digital wallet details (Touch 'n Go eWallet, GrabPay, Boost) for deposit and withdrawal purposes.
• Verification documents (KYC): MyKad photo (front and back), a selfie holding your ID card, and a utility bill or bank statement as proof of address.
• Password: Stored in encrypted hash form — we do not store passwords in plain text.

Automatically Collected Information

• Technical data: IP address, device type, operating system, browser type and version.
• Usage data: Pages visited, session time and duration, games played, betting history and transactions.
• Location data: Geographic location at country or state level (excluding precise GPS location unless permitted).
• Cookies and tracking data: Session cookies, preference cookies and website traffic analytics (further details in Section 6).

Every piece of information we collect is used only for legitimate, stated purposes. JokerBet does not use your data for any purpose unrelated to the services we offer.

Primary Purpose of Use

• Account management: Creating, verifying, and managing your user account on the JokerBet platform.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Identity verification (KYC): Meeting legal compliance requirements related to anti-money laundering (AML) and age verification.
• Customer Support: Responding to inquiries, resolving technical issues, and handling your complaints efficiently.
• Platform security: Detecting and preventing fraudulent activity, unauthorized account access, and system abuse.
• Service improvement: Analyzing usage patterns to improve your gaming experience and develop relevant new features.
• Marketing communications: Sending promotional information, bonus offers, and platform updates — only to users who have agreed to receive such communications.

JokerBet will not make any automated decisions that significantly affect you based solely on data profiling without appropriate human intervention.

JokerBet does not sell, does not rent, and does not trade your personal data to any third party for their marketing purposes. However, there are certain situations where we may need to share your information with selected parties:

Parties That May Receive Your Data

• Payment service providers: Local Malaysian banks, FPX, Touch 'n Go eWallet, GrabPay and Boost to securely process your financial transactions.
• Game providers: Third-party game software developers partnering with JokerBet receive limited session data to ensure smooth gameplay.
• KYC service provider: A registered and trusted third-party identity verification platform for processing your verification documents.
• Legal authorities: We are required to disclose certain information when requested by lawful authorities in Malaysia, such as the Royal Malaysia Police (PDRM) or the Malaysian Anti-Corruption Commission (MACC), in the course of investigations conducted in accordance with legal provisions.
• Consultants and auditors: External professionals bound by strict confidentiality agreements for audit, compliance, and legal advisory purposes.

The security of your personal data is a responsibility we take extremely seriously. JokerBet continually invests in the latest security infrastructure to ensure your information is always protected from cyber threats.

Security Measures We Practise

• 256-bit SSL Encryption: All data transmitted between your device and JokerBet's servers is encrypted using TLS 1.3 protocol — the highest industry security standard.
• Password hashing: Your password is stored using the bcrypt algorithm with a random salt — we cannot view your password in its original form.
• Two-factor authentication (2FA): An additional security layer available for your account via SMS verification or an authenticator app.
• 24/7 Monitoring: A real-time threat monitoring system that detects suspicious activity and stops it before any damage occurs.
• Secure servers: Your data is stored in data centres with multi-layered physical and digital security, including biometric access controls and full-disk encryption.
• Regular security assessments: Penetration testing and security audits by independent third parties are conducted on a regular basis.

JokerBet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled as they are critical to platform operation.
• Preference Cookies: Saving your preferences such as language, display theme, and gaming settings so you don't need to reconfigure them every time you log in.
• Analytics Cookies: Helps us understand how users interact with the platform — which pages are most popular, where users encounter difficulties, and how to improve the overall experience.
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our marketing campaigns. You may disable this category without affecting core platform functionality.

As a JokerBet user, you have certain rights regarding your personal data. We are committed to fully respecting and facilitating the exercise of these rights.

• Right to access: You have the right to request a copy of all personal data we hold about you. This request will be processed within 14 business days.
• Right to rectification: If any of your information is inaccurate or outdated, you have the right to request an immediate correction. You can update much of your profile information directly through your account settings.
• Right to erasure: You may request the deletion of your personal data, subject to applicable legal record-keeping requirements. We will delete data that is no longer required within 30 days of your request being approved.
• Right to object to processing: You have the right to object to the use of your data for marketing or profiling purposes at any time.
• Right to data portability: You may request that your data be provided in a machine-readable format (JSON or CSV) for transfer to another service.
• Right to withdraw consent: Where our data processing is based on your consent, you may withdraw that consent at any time without affecting any processing carried out prior to withdrawal.

JokerBet retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia.

Once the retention period has ended, your data will be securely deleted or anonymized so it can no longer be linked to any individual.

The JokerBet platform is exclusively for individuals aged 18 and above. We do not intentionally collect, store or process any personal information from individuals under the age of 18.

JokerBet uses various mechanisms to prevent access by children and minors, including:

• Date of birth verification during the registration process.
• KYC checks requiring official identity documents.
• Regular monitoring of accounts showing signs of underage usage.

If you have any questions, concerns or requests regarding jokerbet's Privacy Policy or how we handle your personal data, we encourage you to contact us directly.

Our Data Protection Team is ready to assist you through the following channels:

• Email: [email protected] (use the subject "Privacy Inquiry")
• Live Chat: Available 24/7 on the JokerBet platform in Bahasa Melayu
• Response time: We aim to respond to all privacy inquiries within 3 business days

Your continued use of the JokerBet platform after any amendments are published constitutes your acceptance of the updated Privacy Policy.